Supported Living Services (SLS)

Supported Living Services DFSLS

At DFSLS, we understand that support needs don’t always follow a schedule. That’s why we have a 24-hour response plan in place to ensure help is always just a phone call away.

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24-Hour Response Plan

For urgent matters during overnights, weekends, or holidays, our dedicated response team can be reached at (707) 304-9179.

During regular business hours, we welcome you to contact or visit our office at:
3270 Mendocino Avenue, Santa Rosa, CA 95403
Monday–Friday | 9:00 AM – 5:00 PM

In the event of an emergency, our response staff can securely access a client’s information through a mobile app, including essential documents such as the Individual Program Plan (IPP), Individual Service Plan (ISP), medication records, and insurance details. This supports timely, well-informed care and peace of mind for both clients and families.

The 4 Principles We Support

Home of One’s Own

Individuals live in homes that they own, lease, or rent like other members of their community.
They choose where they live, with whom, and they control what happens in their home.
Individuals are secure in their homes and do not have to move if their needs, services, or service agency change.
Individuals are safe in their home and neighborhood.

Choice and Self-Directed

The individual makes their own everyday choices.
Individuals plan for their futures.
They direct the services they receive and have a choice of agencies and staff.
Individuals are supported (e.g., technology, communication devices, behavioral support) to communicate their preferences, choices, and needs.
Individuals are satisfied with the services they receive.

How we will implement:
We build support around each individual’s goals and preferences, then adapt as needs change through consistent communication and collaboration.

Community Membership

The individual participates in the mainstream of community life.
Individuals have opportunities to join clubs, groups, and churches.
Individuals use local community resources and generic services.

How we will implement:
We help identify community opportunities aligned with personal interests and provide support that removes barriers to participation and consistency.

Relationships

Individuals have family, friends, and neighbors who support them in regular ways or as paid help.
The individual and their circle of support work together as a team with the supported living agency and others to share responsibility for well-being.

How we will implement:
We encourage strong support networks by promoting communication, trust, and collaboration across each person’s circle of support.

Areas and Clients Served

DFSLS is committed to providing high-quality, consistent, and individualized Supported Living Services (SLS). While the number of support hours varies depending on each person’s goals and assessed needs, DFSLS typically provides a minimum of six hours of daily support to help ensure meaningful outcomes, staffing continuity, consistent case management, and long-term service sustainability.

We recognize that each person’s situation is unique, and referrals for individuals seeking fewer than six hours per day are welcomed and thoughtfully considered. In these cases, DFSLS collaborates closely with the individual and their NBRC Service Coordinator to explore how the person’s needs can be effectively supported while maintaining staffing reliability and program integrity.

DFSLS supports individuals who are ambulatory and non-ambulatory. Services may range from a few hours of focused support to up to 24 hours per day, depending on needs and preferences. Support is typically provided at a 1:1 ratio, with 1:2 or 1:3 ratios possible when a peer roommate shares hours, such as during sleep hours.

DFSLS proudly supports individuals and families across all three counties served by NBRC: Sonoma, Napa, and Solano.

Client Rights

At DFSLS, we believe each client should have an active voice in shaping the support they receive. Clients play a central role in selecting their SLS staff and are given regular opportunities to reflect on and evaluate these relationships. If a client feels a change is needed, they may request a staff change at any time through a respectful, person-centered process.

Empowerment is at the heart of our approach. Clients are supported in making informed choices about daily routines, personal goals, and participation in community activities, so each person has the freedom, tools, and support needed to live a life that reflects their values and preferences.

HAve Questions or need support?

Call our team at (707) 228-2416. For urgent after-hours needs, contact our 24-hour response team at (707) 304-9179.]